Solo
Independent assessor
£79 /month
1 assessor included
- 5 report credits per month
- Unwatermarked PDFs + AI drafting
- Action register + 1 free reviewer seat
How FRA Flow compares
Replacing the Word + photo folder workflow with something defensible.
A Word template, a photo folder per visit, a PDF saved at the end. It is the most common informal FRA workflow in UK housing. FRA Flow keeps the simplicity and adds the audit trail, evidence linkage, and BS 9792 fit the Word approach cannot deliver consistently.
No card. Two reports a month, free forever.
- Keep the simplicity
- Add the audit trail
- BS 9792-led
What Word does well
The reasons teams default to Word + photo folder.
01
Simplicity. Open template, write report, save as PDF. Done.02
Familiarity. Every assessor knows Word. No software to learn.03
Format flexibility. Headings, fonts, embedded images, page breaks: all available.04
Output is the report. No conversion step; the Word document is the deliverable.05
Cost. The team already has Word; no new spend.What Word does badly
The structural weaknesses of the Word workflow.
01
No audit trail. Word change tracking is fragile and turned off by default.02
Photos disconnected from findings. The folder layout is whatever the assessor named the files.03
Evidence drift. Six months on, nobody is sure which photo supported which finding.04
BS 9792 alignment depends on the template author. The methodology can drift over time.05
No reviewer workflow. Competent reviewer sign-off becomes a separate email exchange.06
Version confusion. "Block A FRA Final v3.docx" is the warning sign.07
No portfolio view. Each report is a file. The programme picture lives in someone's head.08
Periodic review tracking depends on a separate spreadsheet or calendar.How FRA Flow keeps the simplicity
Designed to feel as direct as Word.
FRA Flow is a structured workflow but not a complicated one. The assessor opens the property record, captures observations and photos on site (the on-site app handles offline), drafts findings (the AI assist makes drafting faster than typing), submits to reviewer, the reviewer signs off, the report is issued. Each step is clean.
The output is a polished BS 9792-shaped PDF that follows the team's branding through per-landlord configuration. The team can hand it to the client exactly as the Word PDF was handed over before. The difference is in the trail behind the report rather than the report itself.
How FRA Flow fixes the weak points
What Word + photo folder cannot do.
01
Audit trail by default
Every change recorded. The trail is part of the system, not an opt-in feature.
02
Evidence linked to findings
Each photo attached to the observation it supports. No filename dependency.
03
BS 9792 in the data model
The methodology cannot drift; the section structure reflects the current standard.
04
Reviewer workflow
Competent reviewer sign-off is in the system. The QA step has its own trail.
05
Portfolio dashboard
Every property visible. Status, periodic dates, action plans, all in one view.
06
Periodic tracking
Next review dates surfaced automatically. No separate tracking spreadsheet needed.
Migration
How to move from Word to FRA Flow.
The migration is straightforward. New FRAs from the start date onwards are carried out in FRA Flow. Existing Word reports stay on file as-is until their next periodic review, at which point the new assessment is carried out in FRA Flow and the prior report is referenced in the audit trail.
For teams with a small portfolio, the transition typically completes within one annual review cycle. By the end of 12 months, every active FRA is in FRA Flow with a clean audit trail. The Word reports remain in the historical record but the active programme has moved on.
Plans and pricing
Priced like a report production system.
Reviewer and admin seats are free on every paid tier. Report credits are pooled across the team so one busy assessor does not run out while another has spare capacity. Annual billing saves around 17 percent. The Solo and Free tiers are sized for one or two-person teams running their own programme. See full tiers, including the free tier and Enterprise, on the [pricing page](/pricing/).
Practice
Small consultancies, 2–10 assessors
£249 /month
+ £49 /month
- 8 report credits per assessor
- Unlimited free reviewer + admin seats
- Client branding profiles + QA workflow
Consultancy
Multi-landlord teams, 10–25 assessors
£499 /month
+ £79 /month
- 15 report credits per assessor
- Per-landlord branding + multi-client dashboard
- Priority support + bulk report packs
Prices shown are monthly. Save around 17% by switching to annual at checkout. See full pricing details for overage rates and feature comparison.
25+ assessors, SSO, or a custom integration?
Enterprise plans start from £1,500 / month and include a named CSM, SLA, and custom domains.
FAQ
Questions buyers ask before they commit to a new workflow.
FAQ 01
Why do most small UK housing FRAs still happen in Word?
Familiarity, simplicity, format flexibility, and zero new spend. Word is a tool every assessor knows. The trade-offs are around audit trail, evidence linkage, version control, and BS 9792 alignment. FRA Flow is built to keep what made Word the default while removing the structural weaknesses.
FAQ 02
Will FRA Flow output look like our Word template did?
The issued report is a polished BS 9792-shaped PDF following your branded house style. Per-landlord branding lets you set the logo, colour palette, and footer details once per landlord client; every issued report inherits the branding automatically. The visual output can be configured to match your existing Word template appearance closely while the underlying audit trail and evidence linkage are substantially stronger.
FAQ 03
What happens to our existing Word reports?
They stay where they are. We do not recommend retroactively moving historical Word reports into FRA Flow. The cleanest pattern is operational: FRA Flow becomes the system for new assessments and annual reviews going forward, while existing Word reports remain accessible as PDFs in your records system. By the end of one annual review cycle, every active FRA is in FRA Flow.
FAQ 04
Is AI in fire safety reports a liability risk?
AI in FRA Flow accelerates drafting but never signs off. Every AI-generated paragraph is editable, auditable, and traceable to the photo, observation, or risk score that produced it. The competent person signs off the report, not the AI. The audit trail records who approved which version against which evidence, which strengthens defensibility under the Fire Safety Order 2005 rather than weakening it.
FAQ 05
Where is our customer data stored?
All customer data, including database, file storage, and AI inference, runs in UK or EU regions only. Nothing leaves the European Economic Area. Full security and data-handling details are on the security page.
FAQ 06
Can a one-person operation use FRA Flow without team-tier pricing?
Yes. The Free tier is forever free with two reports per month. The Solo tier (£79/month, 5 reports/month) is sized for an independent assessor running their own programme. Neither requires a team or a workspace base fee. Full pricing on the pricing page.
Move off Word and the photo folder. Keep the simplicity.
Book a 30-minute walkthrough. We will show you the workflow on a sample housing assessment.