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Fire risk assessment software for residential care home settings.

Care homes carry the FSO 2005 fire risk duty alongside CQC oversight. FRA Flow handles the FRA component with explicit support for vulnerable resident profiling, progressive horizontal evacuation, and in-house care staff workflow integration.

No card. Two reports a month, free forever.

  • CQC + FSO regimes
  • PHE-aware
  • Vulnerable resident profiling

Two regimes

The FSO duty and CQC oversight, side by side.

The Fire Safety Order 2005 imposes the fire risk assessment duty on the Responsible Person of any non-domestic premises, which includes care homes. The methodology is BS 9792:2025; the dutyholder model is the FSO. The competent assessor carries out the FRA on the same basis as for any other building in scope.

Care homes are also regulated by the Care Quality Commission. CQC inspections look at safety as one of five Key Lines of Enquiry, with fire safety as one component of safety. The CQC inspector does not carry out the FRA themselves; they ask to see it and ask about the operational follow-through. A weak FRA, a weak action plan, or weak operational fire safety arrangements all attract attention at CQC inspection.

For the care home operator, this means the FRA needs to be defensible at two levels: the FSO duty itself (enforced by the local Fire and Rescue Authority) and the wider CQC inspection framework. FRA Flow produces a BS 9792-shaped report that holds up at both.

Evacuation strategy

Progressive horizontal evacuation in care home settings.

Most care homes operate a progressive horizontal evacuation strategy. The principle is that vulnerable residents are moved laterally into adjacent fire-safe compartments rather than evacuated all the way out of the building. The compartmentation is designed to resist fire spread for long enough that residents in adjacent compartments remain safe while the affected compartment is dealt with by fire and rescue services.

The strategy depends on multiple things being in place: adequate compartmentation, sufficient staff to assist with horizontal movement, residents being movable (with bed-evacuation equipment for those who are not ambulant), and a clear plan for what happens if the affected compartment cannot be contained.

For the FRA, the evaluation of the progressive horizontal evacuation strategy is one of the most important sections of the assessment. The assessor needs to consider the design assumptions, the current staffing levels, the resident profile, the equipment provision, and the contingency arrangements. FRA Flow surfaces this explicitly.

Resident profile

Vulnerable resident profiling in the assessment.

01
Mobility: residents using wheelchairs, walking frames, or who are bedridden.
02
Cognitive: residents with dementia or other cognitive conditions affecting alarm response and instruction-following.
03
Sensory: residents with hearing or sight impairment affecting alarm detection.
04
Medical: residents on oxygen therapy, with infusion pumps, or with other equipment that affects evacuation.
05
Care provision: residents on bed care, requiring two-person assistance, or on end-of-life care.
06
Behavioural: residents whose response to a fire alarm may differ from typical and who need specific arrangements.

Care staff

How in-house care staff fit into the fire safety response.

Care home fire safety response depends heavily on in-house care staff. Staff are present on every shift, know the residents, are trained on the evacuation strategy, and are responsible for executing it during an incident. The FRA needs to consider whether the staffing levels at all times of day are sufficient to execute the evacuation strategy with the current resident population.

Night shifts are a particular consideration: care homes typically run with reduced staffing overnight, but the resident profile is the same. The FRA evaluation of staff-to-resident ratios for evacuation purposes needs to reflect the actual minimum staffing position, not the daytime average.

Staff training, drill frequency, and the integration of the fire safety arrangements with the wider care plan are all relevant FRA findings. FRA Flow captures these in the fire safety arrangements section so they are not buried in generic narrative.

Operator considerations

Running an FRA programme across a care home portfolio.

Care home operators range from small single-home providers to large national chains running hundreds of homes. The FRA programme scales accordingly. FRA Flow handles single-property setups for smaller operators on the Solo or Practice tier, and portfolio operations for national chains on the Consultancy or Enterprise tier.

For multi-home operators, the portfolio view shows every home with its current FRA status. Action plans roll up so a head-office compliance officer can see what is open across the portfolio. Issued reports follow the operator's house style automatically through per-landlord branding.

Plans and pricing

Priced like a report production system.

Reviewer and admin seats are free on every paid tier. Report credits are pooled across the team so one busy assessor does not run out while another has spare capacity. Annual billing saves around 17 percent. See full tiers, including the free tier and Enterprise, on the [pricing page](/pricing/).

Solo

Independent assessor

£79 /month

1 assessor included

  • 5 report credits per month
  • Unwatermarked PDFs + AI drafting
  • Action register + 1 free reviewer seat
Most popular

Practice

Small consultancies, 2–10 assessors

£249 /month

+ £49 /month

  • 8 report credits per assessor
  • Unlimited free reviewer + admin seats
  • Client branding profiles + QA workflow

Consultancy

Multi-landlord teams, 10–25 assessors

£499 /month

+ £79 /month

  • 15 report credits per assessor
  • Per-landlord branding + multi-client dashboard
  • Priority support + bulk report packs

Prices shown are monthly. Save around 17% by switching to annual at checkout. See full pricing details for overage rates and feature comparison.

25+ assessors, SSO, or a custom integration?

Enterprise plans start from £1,500 / month and include a named CSM, SLA, and custom domains.

FAQ

Questions buyers ask before they commit to a new workflow.

FAQ 01

Does FRA Flow handle the CQC dimension of care home fire safety?

FRA Flow produces the FRA component of the picture. The wider CQC compliance position (training records, drill records, care plan integration) sits in the operator's wider compliance system. The FRA references these elements where relevant; it does not replace the wider system.

FAQ 02

How does FRA Flow handle progressive horizontal evacuation evaluation?

The evacuation strategy section in the FRA workbench is explicit for care home settings. The assessor records the design assumptions, current staffing levels, resident profile, equipment provision, and contingency arrangements. The output report carries the evaluation into the building description and significant findings sections.

FAQ 03

Can FRA Flow handle vulnerable resident profiling without storing personal information?

Yes. Vulnerable resident profiles are recorded against the room or bed-space, not against named individuals. The personal details remain in the operator's care planning system. The FRA audit trail records that the consideration was made.

FAQ 04

What about night-shift staffing levels?

The FRA evaluation of staffing for evacuation purposes is recorded against the actual minimum staffing position, not the daytime average. The workbench surfaces the question explicitly so the assessor cannot accidentally rely on the wrong number.

FAQ 05

How does FRA Flow handle a national care home chain?

The Consultancy and Enterprise pricing tiers are sized for portfolio operations. Per-home property records carry the operator-level branding and dutyholder information. The portfolio view shows every home; action plans roll up to head office.

FAQ 06

Where is care home data stored?

All customer data, including database, file storage, and AI inference, runs in UK or EU regions only. Nothing leaves the European Economic Area. Care home settings carry sensitive vulnerable-resident information indirectly through the FRA dataset; the residency rules support the operator's UK GDPR position without separate negotiation.

See FRA Flow handle a care home FRA programme.

Book a 30-minute walkthrough on a care home portfolio sized like yours, including any extra care or specialist settings.