Solo
Independent assessor
£79 /month
1 assessor included
- 5 report credits per month
- Unwatermarked PDFs + AI drafting
- Action register + 1 free reviewer seat
For social housing teams
Social housing fire risk assessment software built for the regulator inspection era.
The Social Housing (Regulation) Act 2023 raised the bar on what registered providers must demonstrate about safety. FRA Flow gives social housing teams the portfolio audit trail, action plan tracking and BS 9792:2025-shaped outputs the Regulator now expects to see.
No card. Two reports a month, free forever.
- Regulator-ready audit trail
- Portfolio action tracking
- BS 9792:2025 native
Regulatory context
What the Regulator now expects to see.
01
The Social Housing (Regulation) Act 2023 introduced an active inspection regime for registered providers, with the Regulator able to ask to see the FRA programme rather than wait for a complaint trigger.02
The Regulator of Social Housing's Safety and Quality Standard expects providers to identify and meet all legal requirements relating to tenant health and safety in homes and communal areas. Fire risk is explicitly named.03
Awaab's Law has put time-bound response duties on housing hazards, and the trajectory of regulation suggests fire safety will follow. Action plan close-out tracking is the discipline that prepares for this.04
The Fire Safety Order 2005, as amended by Section 156 of the Building Safety Act 2022, tightens cooperation duties between Responsible Persons and adds the dutyholder model for higher-risk residential buildings.Portfolio operations
How FRA Flow exposes the programme picture.
01
Property dashboard
Every property in the portfolio shows current FRA status, next periodic review date, and open action count at a glance.
02
Reviewer queue
Assessments waiting on competent reviewer sign-off surface as a separate queue. QA bottlenecks visible before they become missed deadlines.
03
Action plan rollup
Open actions across the stock, grouped by priority and by responsible team. Suitable for a monthly compliance committee paper without reformatting.
04
Per-landlord branding
For housing groups with multiple landlord brands, each branded report inherits the right colour palette and contact details automatically.
05
Significant change handling
Cladding works, fire door replacement, change of occupancy: each significant change triggers a re-assessment that resets the periodic clock with the audit trail recording why.
06
Audit handover pack
When the Regulator asks, the compliance officer can produce a portfolio-level evidence pack that maps to the relevant Standard with one export.
In-house, contracted, or mixed
How FRA Flow handles different operating models.
Most social housing FRA programmes operate as a mix. Some assessments are carried out by an in-house competent assessor team. Others are carried out by a specialist consultancy on contract. FRA Flow supports both models without forcing a choice. In-house assessors work in the social housing provider's FRA Flow workspace with assessor and reviewer roles separated. Contracted consultancies can be given guest access to the relevant property records, do the work, and submit reports back into the same workflow the compliance team monitors.
The output is one programme picture rather than a folder of PDFs from different sources. When the Regulator asks where a specific report is, it is one click away. When the executive asks what is open across the portfolio, the answer is on a dashboard rather than in a spreadsheet someone built last quarter.
Mixed-stock housing
Handling general needs alongside specialist schemes.
Most social housing providers operate mixed-stock portfolios: general needs blocks of flats alongside sheltered and supported housing, sometimes with HMOs in the mix, and increasingly HRBs under the Building Safety Act 2022. The FRA workflow should adapt to the building type without requiring a different tool per scheme category.
In FRA Flow, each property carries its building type and scheme category. The assessment workbench surfaces the elements specific to that type (vulnerability profiling on sheltered, HMO licensing-relevant elements on HMOs, safety case-grade audit on HRBs) while keeping the underlying BS 9792:2025 methodology consistent. The portfolio view shows the whole programme in one picture.
Plans and pricing
Priced like a report production system.
Reviewer and admin seats are free on every paid tier. Report credits are pooled across the team so one busy assessor does not run out while another has spare capacity. Annual billing saves around 17 percent. The Consultancy and Enterprise tiers are typically the right shape for in-house social housing teams. See full tiers, including the free tier and Enterprise, on the [pricing page](/pricing/).
Practice
Small consultancies, 2–10 assessors
£249 /month
+ £49 /month
- 8 report credits per assessor
- Unlimited free reviewer + admin seats
- Client branding profiles + QA workflow
Consultancy
Multi-landlord teams, 10–25 assessors
£499 /month
+ £79 /month
- 15 report credits per assessor
- Per-landlord branding + multi-client dashboard
- Priority support + bulk report packs
Prices shown are monthly. Save around 17% by switching to annual at checkout. See full pricing details for overage rates and feature comparison.
25+ assessors, SSO, or a custom integration?
Enterprise plans start from £1,500 / month and include a named CSM, SLA, and custom domains.
Procurement
How public-sector and registered-provider procurement interacts with FRA software.
For council housing departments, FRA Flow can be procured through G-Cloud or other public-sector frameworks via direct award, with the rationale documented per the Public Contracts Regulations. For housing associations and registered providers, the procurement route depends on the organisation's own thresholds and frameworks; the data processing agreement and security positioning are designed to clear typical procurement reviews without separate negotiation.
The data residency commitment (UK or EU regions only, no US transfer) supports the social housing provider's information governance and UK GDPR position. Full security and data-handling details are on the security page.
FAQ
Questions buyers ask before they commit to a new workflow.
FAQ 01
How does FRA Flow handle Regulator of Social Housing inspection?
Each assessment produces an issued report PDF that follows the BS 9792 structure the Regulator expects. The portfolio-level dashboard supports the wider evidence pack the Regulator asks for at inspection: an active programme view, action plan close-out tracking, and an audit trail per report. When the Regulator asks where a specific report is, it is one click away.
FAQ 02
Can FRA Flow handle both in-house and contracted assessor models?
Yes. In-house assessors work in the social housing provider's workspace with assessor and reviewer roles separated. Contracted consultancies can be invited as guest assessors on relevant property records, carry out the assessment, and submit it back into the workspace the compliance team monitors. The output is one programme picture rather than a folder of PDFs from different sources.
FAQ 03
How does FRA Flow handle action plan tracking across the stock?
Each assessment generates an action plan tied to its significant findings. Actions roll up to a portfolio dashboard grouped by priority, by building, and by responsible team. The compliance officer can see at any time what is open across the stock, what is overdue, and what was closed when by whom. This is the discipline that prepares for tighter regulatory time-bound response duties.
FAQ 04
Is AI in fire safety reports a liability risk for a social housing provider?
AI in FRA Flow accelerates drafting but never signs off. Every AI-generated paragraph is editable, auditable, and traceable to the photo, observation, or risk score that produced it. The competent person signs off the report, not the AI. The audit trail records who approved which version against which evidence, which strengthens defensibility under the Fire Safety Order 2005 and supports a Regulator response without separate evidence reconstruction.
FAQ 05
Where is social housing data stored?
All customer data, including database, file storage, and AI inference, runs in UK or EU regions only. Nothing leaves the European Economic Area. Social housing providers handle resident personal data alongside the FRA evidence; the residency rules support the provider's UK GDPR position without separate negotiation.
FAQ 06
Is FRA Flow available through public-sector procurement frameworks?
For most council housing contracts, FRA Flow can be procured through G-Cloud or other public-sector frameworks via direct award, with the rationale documented per the Public Contracts Regulations. For larger contracts, the standard procurement route applies. For housing associations and registered providers, the data processing agreement is designed to clear typical procurement reviews without separate negotiation.
See FRA Flow run your social housing FRA programme end to end.
Book a 30-minute walkthrough sized for in-house social housing teams. Bring the portfolio you want to see managed.